Welcome to the Roman Thomas website. To make this easy to review we have divided into three sections: (1) The terms and conditions that apply generally to all transactions, (2) for retail customers, the specialized terms for ‘Roman Thomas – The Shop’, and (3) those for businesses buying items from ‘Roman Thomas Made to Order’. Please note that in the event of any seeming contradiction between the General Terms and a provision in the specialized sections, the latter governs.
And, of course, with any further questions on the categories below email us at clientservices@romanthomas.com or contact our Customer Care team at 212-473-6774 (9:00 AM – 4:00 PM Eastern Standard Time).
1. General Terms and Conditions
Anyone using this website agrees they will follow these terms and conditions, and that if they are entering into a transaction with us on behalf of a company they represent, they have the authority to do so; and in any event that they are 18 years of age.
We must always protect our own intellectual property, such as trademarks, copyrights, text, images, video clips, graphics, logos, icons, and photography. None of the Roman Thomas intellectual property can be used without our prior written permission. Any other trademarks that appear on our website are the property of their respective owners, who may or not be affiliated with, connected to, or sponsored by us.
Our intellectual property, as well as the software used to create them are owned or licensed by Roman Thomas and are protected by U.S. and foreign copyright laws. Electronic copies or printed hard copies from the website may be used for personal, non-commercial purposes related to placing an order, working with a design client such as an architect or designer, or shopping on the website, but all Roman Thomas furniture, seating and lighting designs, drawings and manufacturing methods are our sole property and cannot be reproduced or disclosed to a third party without our consent.
For your own protection you should not send any confidential or proprietary information through our website (except whatever needed to place on order). This includes designs for creative works in particular.
And caution in any use of the Comments section – nothing sent should violate the rights of a third party (such as a trademark or copyright) and certainly nothing should be libelous, defamatory or obscene.
We will always make every effort to provide accurate information, but we reserve the right to amend and correct any inaccuracies.
The website may make available listings, descriptions and images of goods made by third parties. This does not mean we endorse such products or have any affiliation with the other party. We will always make reasonable efforts to describe the attributes of such items, but we cannot make any representations as to accuracy, quality or color (and please note, different computers and software may display slight variants of the same color).
Unfortunately, we all must contend with instances of occasional website interruption, malware, viruses and the like. While we will always make best efforts to protect ourselves and our customers from such infringements, we cannot responsible loss or damage arising from such matters.
And finally, with regard to all matters, by using this website and doing business with Roman Thomas you agree New York law governs any disputes arising from use of the website, and that further, in the event any dispute cannot be settled you agree to arbitrate any such disputes in New York City pursuant to the rules of the American Arbitration Association.
2. ‘Roman Thomas – The Shop’ – specialized terms
Roman Thomas – The Shop ships throughout the United States and, depending on delivery location, offers several options for delivery. All orders must be shipped to a physical address as our carriers are unable to deliver to post office boxes. Additional information on International Orders can be found below as well.
UPS
Within the contiguous United States, in-stock items that ship via UPS ground will typically arrive within 14 business days from receipt of order.
White Glove Delivery
In-stock items that ship via white-glove delivery will typically arrive within approximately 2-4 weeks of receipt of order. Our white glove delivery partner will contact you within 1-3 weeks of receipt of order to schedule in-home delivery.
If using our white glove delivery service, professionals will carefully unpack and inspect each item, assemble it and place it in your room of choice. It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. We typically do not unpack lighting. For your convenience, all packing materials will be removed. We ask that you closely inspect your item(s) before our delivery professionals leave your home.
Our delivery professionals are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical equipment. To facilitate delivery, please clear the space where furniture will be placed prior to delivery.
An authorized individual must be home during your scheduled delivery window to accept and inspect your items and sign the delivery receipt.
UPS – Rush Delivery
We offer this service.
For your reference: UPS Ground Rates within the contiguous United States
CHART: Delivery and Processing Charges Chart Class A, A1, A2, for weight and volume
ADD UPS CHART or LINK HERE
Shipping to Alaska and Hawaii
UPS orders to Alaska and Hawaii typically arrive in approximately 10-14 days from shipping date. CHART: Delivery and Processing Charges Chart Class A, A1, A2, for weight and volume
International Orders
We have approved shipping partners for international orders.
Back Ordered Items
We strive to maintain inventory on all products from Roman Thomas – The Shop. However, if an item is on back order, a backorder message with an expected ship date will be posted on the product page and in the shopping cart if it has been ordered.
If, due to high demand for an item, we sell out before the backorder message displays, we will notify customers by email as to the status of that item.
Damaged Items
Even though we work hard to ensure the condition of our product, merchandise may occasionally be damaged in transit or even in the manufacturing or packing process. Please fully inspect products at the time of delivery and note any imperfections at the time of receipt. We request that any damage be photographed up close and at a six-foot distance to show the damaged area relative to the whole and shared with us through our Customer Care team.
If a shipment is refused upon delivery due to a manufacturing defect, the furniture will be brought to the nearest local delivery terminal. We will then review and evaluate the condition of the piece, so to that we can determine how to resolve the issue to a customer’s satisfaction.
Payments, Exchanges and Cancellations
We will charge 50% of total cost when an order is placed and the remainder at time of fulfillment and shipping.
All online prices are in US dollars and subject to sales tax in accordance with state and local laws. Availability, prices, and delivery rates are subject to change and there may be occasional errors in prices, descriptions or images of certain merchandise, which we reserve to correct prior to confirming an order.
Design and to-the-trade professionals should contact us with resale numbers, if appropriate.
Any cancellation will be handled by our Customer Care team (except for custom products, as noted below)
If you are not completely satisfied with a purchase, you may usually obtain a refund within 30 days of receipt of the product. However, custom upholstery, custom furniture and custom lighting, as well as items marked for final sale or clearance (except in case of defect), are not refundable. Proof of purchase is required for refunds and exchanges. Returns are refunded to a credit card or through Pay Pal, for the merchandise price, less shipping and handling. Shipping and handling charges are non-refundable unless the item received was damaged, defective, or incorrect. Return shipping charges will apply. Taxes charged are refunded in accordance with state and local laws.
Additionally, customers will be responsible for products damaged during the return process. Should such damage occur, it will be photo documented upon receipt of the item at our shipping facility and a fee to return the product to its original condition will be provided to assist the customer seeking reimbursement from their shipper.
To return an item, simply follow the instructions on the packing slip and send the items along with a copy of the packing slip and all original packaging. Customers may return items via their own choice of shipper but will be responsible for any damage that may occur in the return process. The shipping address for returns is:
Roman Thomas – The Shop/Returns
157 Onderdonk Avenue
Ridgewood NY 11385.
3. ‘Roman Thomas Made to Order’ - specialized terms
As another business entity doing business with us, and to expedite future transactions, your signed copy of these Terms & Conditions will be kept on file.
Ordering
Orders must be placed in writing using a purchase order based on a Roman Thomas quotation. Once a purchase order is received and the scope of the work is fully defined, a confirmation will be transmitted with an approximate shipping date. Any materials, finishes or components not defined in the quote will be identified in the order confirmation. These “to be determined” matters will need to be provided by the client prior to development of client elevation (if applicable).
Pricing
Roman Thomas furniture and lighting is available exclusively through our showroom, to the trade. Net pricing is provided to registered professionals. Trade sales with current resale certification submitted and on file are priced with Roman Thomas net pricing for resale. A price quote does not include fabrics (upholstery), unique client provided materials, crating, packaging, shipping or delivery, installation, insurance charges and sales and other taxes, and will only be valid for 30 days, after which the quote will be updated. Change orders, additional sampling beyond standard, any site work relating to installation, cabinet leveling, etc. will be an additional charge. The costs will be communicated in writing for approval prior to scheduling work.
Stock Orders
For orders of items that are part of Roman Thomas inventory, available for expedited release and shipped in accelerated turnaround, payment in full will be required at the time of order placement.
Standard Orders
Our goods are all made to order, according to agreed specifications and based upon our standard models. Not all orders will require a drawing but if a drawing is provided, it must be approved, signed and returned to Roman Thomas. All decisions need to be finalized prior to production commencing. A 50% deposit is required at time an order is placed.
Custom Orders
Custom Orders are goods whose manufacture differs from our standard models, requiring extra time in administration, design and manufacture. Custom orders will be reviewed on an individual basis. The drawings must be approved, all decisions finalized, signed and returned to Roman Thomas prior to any work commencing. A 65% deposit will be required at the time of order.
Customized Products
Customized product (items adapted from our standard models) and items upholstered in the Customer’s Own Material (COM) are made to order especially for you and may not be returned or cancelled. Customized product includes upholstered seating and beds, custom-specified furniture, and any other special-order products.
Furniture that is refused due to size will be exchanged for merchandise or store credit only. Please note that a restocking fee of up to 25% of the product price may be charged and that shipping costs will also be deducted from any credit.
Customized orders may not be canceled.
Rush Orders
Expedited orders are subject to an upcharge of 25% (and of course, depending on the type of order, stock, standard or custom, the above specifications also apply. Payment in full will be required at the time the order is placed.
Drawings and Change Orders
If an order requires a drawing, one round of drawings will be provided for review. Any changes to an order may be subject to additional cost for administrative and drawing time, labor and material costs and may increase the manufacturing lead time. Once additional costs are provided for change orders in writing, each change order shall be paid in full before production.
Samples
Samples of our standard materials and finishes will be provided, upon request, once an order with deposit is received. All samples will remain our property and will be returned upon our request. Any samples not returned or returned damaged shall be subject to a fee of $50 per sample. All samples shall be returned or paid for prior to the release of an order. There will be an additional charge for additional rounds of color/finish sampling for specialty materials or custom colors. Expedited shipping fees for sampling will be the responsibility of the client.
Balances
Orders must be paid in full prior to shipment. The balance owed will be requested 3 weeks prior to order completion and is due 2 weeks prior to shipment. Balances not paid two weeks after our notification, are subject to late fees and finance charges.
Cancellations
Stock Orders may be cancelled within 7 days of order and are subject to a 25% administration fee. Standard and Custom Orders that are cancelled are subject to the conditions of the respective paragraphs above and an additional 25% administration fee will be assessed. Any refunds due from Roman Thomas will be applied to the remaining portion of the order, or if no other furnishings are on order; a credit will be applied to future orders.
Dimensions
Drawings, descriptions, dimensions and illustrations in Roman Thomas catalogs, price lists and advertising material are close approximations intended to give a general description of our product. Dimensions are given to the nearest 3/4-inch. Our furniture and lighting is handmade and therefore may be subject to slight variations. We reserve the right to change a design and/or dimensions, in the rare event this becomes necessary to meet best practices in actual production, and will inform customers of any such changes as soon as practical.
Materials and Finishes
We use fine, hand selected primary and secondary materials and functional hardware for our furniture and lighting. Our specialty materials and finishes are applied by hand. There are natural characteristics in these materials and finishes which are not defects but part of their natural beauty. We make every effort to match approved samples, but the samples are for reference only and should not be used as an exact representation of the final product. We do not guarantee any material, fabric or leather provided by you nor can we give an independent assurance that they are the material you specifically chose. Approval for the material, color, dimensions and finish, COM and COL (Customer’s Own Leather) are the responsibility of the client. When COM or COL is unwrapped prior to install, we will notify of any visible damages or blemishes and look to your direction (ie. replacement) or approval as delivered.
Inspection
When your furnishings are completed we will make them available to you, by appointment, and require your inspection at our production facility, RT Workrooms, 157 Onderdonk Avenue, Ridgewood, New York. If you are unable or choose not to inspect the furnishings at our workrooms prior to release to the designated shipper, digital photographs from several angles will be provided, including cabinet interiors, of the completed item(s) for your review and written approval. It is the responsibility of the shipper collecting to arrive with a written manifest and provide us with a copy prior to leaving our facility. The shipper is to thoroughly inspect items for visible blemishes, function of drawers/doors, and any other client provided criteria. Once inspection papers have been exchanged, any resulting damage will be the responsibility of the shipper/receiver to resolve. We stand ready to assist the process and will provide the client with a written estimate for repair to take place when the piece is returned to us at your expense. If long distance, we are available to guide remotely.
Delivery
You may choose to have Roman Thomas make your shipping and insurance arrangements and we will bill you accordingly. You may also choose to make your own shipping arrangements and your furnishings will be available for pick-up from RT Workrooms. The date we release a completed order to your shipper is the date the items are deemed delivered to you, and you shall have title to them. Once the item(s) are released, Roman Thomas is no longer responsible for any damage incurred in transit, delivery, installation or otherwise. We always recommend you use an experienced shipper/messenger familiar with transporting fine furnishings. You will receive the condition record filled out by the shipper at the time of release from our workroom. All furnishings are released with the expectation that the selected shipper will level all cabinets and appropriate furnishings upon delivery. Should you wish to have our technician level the furnishing once placed in its final location within the residence, there will be a fee for the site visit. Client Services is available during your installation by phone, as needed. All small items, including lighting are to be shipped via UPS or FedEx with a client provided account number. Photos of the package contents and sealed original condition will be sent to the client office at time the shipment exits our facility.
On Approval Policy
Furnishings taken out on approval or loan by written consent of Roman Thomas for client review prior to ordering are to be returned to Roman Thomas in the same condition as when released and within the agreed upon time frame. Collection and return delivery is the responsibility of the client, pending approval by Roman Thomas. The same delivery terms as stated above apply. Any damages which occur will be the responsibility of the client/designated shipper.
Storage
If your furnishings are not picked-up from RT Workrooms within 2 weeks of completion, a storage fee of 5% of the invoiced amount, and 10% for items left 30 days or more will be assessed. We reserve the right to retain any unshipped portion of an order until such balance is paid.
Repairs
Returns for repairs will only be accepted with prior written agreement from Roman Thomas. If, by our determination, the repair is due to a cause in our manufacture for which we are responsible, we will make such repairs. If, by our determination, the damage was caused by others, we will estimate the cost of the repair(s) and will require payment prior to commencing the repair.
Warranty
We stand behind the products we make and warrant against defects in material and craftsmanship for one year from the date of delivery. The conditions above as to dimensions, materials and finishes apply. Within that year we may elect to either make repairs or replace the item(s) at no charge to you. But we do not extend this warranty to claims that may arise from negligence not our own, or from normal use. Any claim you believe is covered by this warranty must be made in writing within 10 days of the date discovered. In no event does our warranty extend to any products that, after delivery to a customer, are then altered, changed or modified in any way.